Founder of CNM Auto Repair
Office Manager & Senior Service Advisor
Automotive Technician
Automotive Technician
Our Newest Service Writer
Master Automotive Technician
Christopher LaBoy has been immersed in the automotive industry since the age of 17, driven by a lifelong passion for cars that began long before he was old enough to get behind the wheel. What started as a personal interest grew into a successful career and ultimately, a business built on expertise, integrity, and community trust.
Having worked through every era of automotive evolution—from carburetors and fuel injection to today’s advanced hybrid and electric vehicles—Chris has seen firsthand how far technology has come. Under his leadership, CNM Auto Repair is committed to staying current with the latest tools, training, and diagnostic equipment so his customers are always informed, educated, and confident in their repair experience.
Chris leads a team dedicated to continuous improvement, ensuring every technician is trained on the newest developments in the industry. His mission has always been clear: to provide reliable, transparent service and fix the problem the first time, keeping drivers safe, stress-free, and back on the road with confidence. He takes pride in creating a shop known for respect, honesty, and exceptional workmanship. He is also fluent in Spanish.
Beyond building a trusted repair shop, Chris’s long-term vision is personal—he hopes to one day pass on the business to his youngest daughter, sharing with her the same passion for vehicles that has fueled his career.
In his downtime, Chris enjoys traveling, music, cooking, and relaxing with friends, family, and a good cocktail.
With 27 years of experience in the automotive industry, Dorothy “Dot” Johnson brings unmatched expertise and heart to CNM. Her background spans customer service, parts operations, and service department support. During a nine-year break from automotive, she excelled in inventory control—skills that continue to strengthen her organization and workflow management today.
Since returning to CNM in 2019, Dot has remained a beloved and well-known member of the team and our customers. She serves as the vital link between our customers and our expert technicians, ensuring every client receives clear communication, accurate service documentation, and a full understanding of recommended repairs.
As Office Manager and Senior Service Advisor, Dot expertly handles repair orders, parts coordination, and billing. She is dedicated to enhancing customer satisfaction and keeping the shop running like a well-oiled machine. Her commitment to building strong relationships with both customers and vendors is at the core of what makes our service exceptional.
Outside of work, Dot enjoys spending time with her family, reading and serving as a pit crew team member for her daughter’s dirt track racing. She also is on the side lines cheering her son who plays ultimate frisbee.
We’re proud to have Dot leading the front office with professionalism, passion, and genuine care for every customer who walks through our doors.
Erek Alleman is a dedicated Automotive Technician who brings skill, precision, and genuine care to every vehicle he services. A 2014 graduate of the Lancaster Career and Technology Center, Erek has built his career on a strong technical foundation and a passion for helping customers stay safe and confident on the road.
Erek joined CNM while still in school, working part-time on Saturdays until graduation, when he proudly became a full-time member of the team. Known for his attention to detail, he ensures every vehicle leaves the shop running at its best and every customer feels completely confident in the service they receive.
Outside the shop, Erek is happily married and a proud father of two. His home is complete with two energetic dogs and a cat. When he’s not under the hood of a car, Erek enjoys spending quality time with his family, camping, and fueling his love for motorcycles.
Brandon brings a strong combination of technical expertise, customer service experience, and genuine passion for the automotive industry to CNM.
A top-of-his-class graduate from Thaddeus Stevens College of Technology (2021), Brandon began his career working five years in security at ABC Auction, where his interest in vehicle mechanics first took root. He went on to spend three years as an automotive technician and two years as a service advisor at a dealership, giving him a well-rounded understanding of both the technical and customer-facing sides of automotive service.
In 2025, Brandon found his professional home here at CNM, where he is committed to ongoing training and development in the rapidly evolving automotive field. He genuinely enjoys diagnosing and repairing vehicles and takes pride in delivering quality work our customers can trust.
Outside of the shop, Brandon is happily married and shares his home with a German Shepherd and two cats. He enjoys playing video games, drumming, and volunteering with high school youth at his church.
Melissa LaBoy brings more than 25 years of experience in the automotive industry, with a strong background in automotive sales, auto financing, and repair-shop management software. Motivated, personable, and customer-focused, Melissa excels at building rapport, resolving concerns, and clearly communicating complex information in fast-paced service environments.
As an entry-level Service Writer with extensive industry exposure, she is eager to apply her organizational strengths and positive attitude to enhance customer satisfaction and streamline service operations. Originally from Philadelphia, Melissa relocated to Lancaster within the past year and is proud to continue her family’s long tradition in automotive mechanics.
Outside of work, Melissa volunteers with Side Street Mission, a nonprofit supporting unhoused community members with essential resources, where she also serves on the board as Secretary. She is a devoted mother of two and enjoys reading, cooking, and bringing her trademark smile to even the busiest days.
Juan Ortiz Rivera is a Master Automotive Technician with more than 25 years of hands-on experience in the automotive industry. He earned his Master’s degree in Automotive Technology from Mech-Tech College in Puerto Rico and continued his studies at the University of Puerto Rico at Carolina.
Throughout his career, Juan has built an exceptional reputation for his deep technical knowledge and ability to diagnose and repair a wide range of vehicle makes and models. Having witnessed the evolution of automotive technology over the decades, he stays at the forefront of modern advancements and thrives on solving complex mechanical and electrical issues.
Juan’s passion for problem-solving and commitment to quality workmanship make him a trusted expert among both colleagues and customers.
When he’s not in the shop, Juan enjoys listening to music, playing guitar, and riding his bike—activities that keep him energized and inspired.